- Polyglot and multicultural expertise: Over 10 years of experience managing national and international teams         and collaborating with clients across a wide range of industries, thanks also to my proficiency in 4 languages         (French, German, Italian, English) and my intercultural experience.

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- Solution-oriented approach: Proven ability to quickly resolve complex CRM and customer service issues, while     ensuring measurable results (e.g.: reducing request processing times, improving CRM quality according to             defined objectives, and increasing customer retention rates).

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- Adaptability and innovation: Proven ability to quickly master new technological tools and adapt CRM processes   to meet the specific needs of each organization.

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- Training and knowledge transfer: Extensive experience in training and coaching teams on CRM tools as well as     other programs and processes, with a highly pedagogical and passionate approach.

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- Operational excellence: Rigorous tracking of KPIs and implementation of continuous improvements (e.g.:             optimizing reporting processes, integrating new CRM systems).

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- Commitment and reliability: Full dedication to every assignment, with a constant aim to exceed the                       expectations of my clients and/or partners.